59club Unveils Nominations for 2nd Annual Service Excellence Awards

The nominees for 59club’s Canadian Service Excellence Awards, presented by Turtleson, are announced! The winners will be unveiled during two separate awards ceremonies; one at The University Club of Toronto on February 26th and at The Calgary Petroleum Club on February 28th – the second ceremonies of their kind to be hosted on Canadian soil. Everyone is welcome to attend to celebrate service excellence!
Register you and your team here.

These afternoon / evening events will include an hour session on the good, the bad and ugly of service in clubs as well as an impressive panel of some of our industry’s leaders new to the golf and club industry; James Rosnau, Raj Mutti, Andreas Spove, Martin Boucher and more!

59club’s prestigious accolades honour outstanding Venues, Teams, and Individuals in the global golf & hospitality industry consistently delivering exceptional customer experiences for members and guests.

The selection process remains unbiased, relying on scores attained through an in-depth and objective mystery shopping program. This program meticulously evaluates the experiences provided to members, visitors, and potential members across Golf, Greenkeeping, Retail, and F&B operations.

59CLUB CANADA ‘SERVICE EXCELLENCE’ AWARD NOMINATIONS

Leading Individual Golf Course Presentation

Camelot Golf & Country Club

Cataraqui Golf & Country Club

La Vallee du Richelieu Golf Club

Oshawa Golf & Curling Club

St. George’s Golf & Country Club

Leading Individual Retail Experience

Pinebrook Golf & Country Club

Shaughnessy Golf & Country Club

Donalda Club

Fairmont Chateau Whistler Golf Club

Edmonton Petroleum Golf & Country Club

Golden Golf Club

Cataraqui Golf & Country Club

Leading Individual Food & Beverage Experience

Royal Ottawa Golf Club

St. George’s Golf & Country Club

Shaughnessy Golf & Country Club

Mad River Golf Club

Carrying Place Golf & Country Club

La Vallee du Richelieu Golf Club


My59 Survey Service Excellence Award

Saugeen Golf Club 

The Club at North Halton

London Hunt & Country Club

Hamilton Golf & Country Club

Carleton Golf & Yacht Club

Muskoka Lakes Golf & Country Club

Oshawa Golf & Curling Club

Golf / Club Manager of the Year

Gary Ward – Mad River Golf Club

Jim Hope – The Derrick Golf & Winter Club

Steven Young – Fairmont Banff Springs Golf Club

Glenn Phillips – Sarnia Golf & Curling Club

Daniel Beauregard – Cataraqui Golf & Country Club

Michael Horsley – Donalda Club

Golf Operations Team of the Year

Shaughnessy Golf & Country Club

Sarnia Golf & Country Club

Donalda Club

Fairmont Banff Springs Golf Club

The Derrick Golf & Winter Club

Cataraqui Golf & Country Club

Superintendent of the Year

Paul Robertson – Victoria Golf Club

Ian McQueen – St. George’s Golf & Country Club

Andrew Hart – Shaughnessy Golf & Country Club

Mike Van Sickle – Royal Ottawa Golf Club

Chris Chapman – Camelot Golf & Country Club

Dean O’Doherty – La Vallee du Richelieu Golf Club

Golf Retail Manager of the Year

Andrew McCarthy – Donalda Club

Jamie Parkinson – Sarnia Golf & Country Club

Andrew Szewczuk – Fairmont Banff Springs Golf Club

Ashley Zibrik – Shaughnessy Golf & Country Club

Iain Reston – Cataraqui Golf & Country Club

Marc-Andre Piette – Camelot Golf & Country Club

Food & Beverage Manager of the Year

Michelle Larcher – Mad River Golf Club

Paul McGowan – McKenzie Meadows Golf Club

James Choi – Shaughnessy Golf & Country Club

Paul Hanner – Mickelson National Golf Club

Francois Guerin – La Vallee du Richelieu

Dale Manaj – The Derrick Golf & Winter Club

Fairmont Chateau Whistler Golf Club


Most Improved Golf Experience

Fairmont Chateau Whistler Golf Club

The Club at North Halton

Shaughnessy Golf & Country Club

Fairmont Banff Springs Golf Club

Carrying Place Golf & Country Club

Expert appointment sees 59club Asia gain new Leader in Chris Geraghty

59club, the leading provider of customer experience benchmarking and improvement solutions for the golf, leisure, retail, and hospitality industries, is excited to announce the expert appointment of Chris Geraghty as its new Managing Partner for 59club Asia.

Geraghty’s experience with signature Troon managed properties, in North Africa, Bahrain, and Asia plus time spent with Stella Di Mare Hotels & Resorts in Egypt and De Vere Hotels in the UK speaks volumes for the impending impact Geraghty is set to make as he takes the reigns in driving 59club’s operations across the region.

Boasting a collection of accolades – including four 59club Gold Flag Awards shared between two properties (The Royal Golf Club & Vattanac Golf Resort) also having historically claimed a Silver Flag during Vattanac’s first year of partnering with 59club, and personally receiving the enviable 59club Asia Golf Manager of the year title in 2023 – there is no denying the impact that Geraghty will have on customer service standards in the region as he works closely with all 59club affiliate properties to manage change, increase reputation and improve club profitability.

Of the announcement Geraghty said; “Joining 59club to lead the Asia region is extremely exciting. The opportunity to support Hospitality Business Owners, Management Companies, General Managers, and their respective teams throughout Asia deliver higher levels of service through globally gathered quantitative data, ongoing training, and measurement of results is an incredible prospect.

“Guest expectations in Asia are among the highest I’ve seen throughout a global career, and to be able to share my track record of providing exceptional levels of service with hospitality leaders in over 10 countries to exceed guest expectations is going to be fundamental to the ongoing success of 59club in the region. Thanks to the hard work of the previous management team, 59club Asia is in a fantastic position and I’m very much looking forward to getting started in 2025”.

Of the appointment Simon Wordsworth, 59club Founder & CEO said; “We are delighted to welcome Chris to the team, what an incredible asset for 59club and the clubs in the region to benefit from his expertise, experience and passion. We owe a huge debt of gratitude to Araya Singhsuwan for helping to establish our brand in Asia and to James Shippey of Absolute Golf Services for their unwavering support. We look forward to continuing to support our affiliate properties in the region and in welcoming new venues to the 59club network attracted by their desire to excel.

For all enquiries about 59club’s Mystery Shopping, Satisfaction Surveys, and Training & Education opportunities in Asia simply reach out to chrisg@59club.com