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Golf’s Customer Service Management Specialists expand operations as 59club Nordic launches
59club, the industry leading Customer Service Analysts and Training Provider has today announced its expansion into the Nordic regions of Iceland, Finland, Norway, Sweden & Denmark, bringing their wealth of Mystery Shopper Audits, Satisfaction Surveys and Employee Training Programs – created specifically for the golf & hospitality industry – to the fore.
59club’s European Division serving Spain, Portugal, Italy & Greece comes under new leadership
59club, the industry’s leading Customer Service Management Specialist, has today announced that Lee Mathew Waggott will continue 59club’s growth across the South of Europe, supporting golf and leisure clubs, hotels, restaurants, and spa destinations to drive customer service & sales performance across their respective properties.
59club Service Spotlight on Trump International Golf Club, Dubai with Phil Waine
Trump International Golf Club, Dubai affords an exquisite championship links-style golf course, world-class golf, leisure & retail facilities, and the finest dining experience complete with the promise to exceed all members and guest expectations.
Experts or Generalists?
The Einstellung Effect - Knowing too much can be a problem...
59club, the global force in Customer Service Management opens eighth division serving Australia & New Zealand
The CX Management Specialist has today announced its global operations have expanded into Australia & New Zealand. Bringing with them over 15 years of global customer service intel, plus a wealth of industry leading mystery shopping audits, satisfaction surveys, and employee education pathways.
59club Spotlight on Service as told by Karl Hepple of Stoke by Nayland
Stoke by Nayland is one of the busiest 36-hole venues in the UK with a significant membership who like to play a lot of golf.
59club expands operations into Canada with perfect pairing.
59club, the industry leading sales & customer service analysts has today announced its global operations are expanding into Canada. The new opening signals great opportunities for the Canadian golf & hospitality market, as 59club’s signature performance management tools and global intel are now made available to businesses within the region.
59club releases “live feedback App” for members, boards and managers
59club’s performance management tools have proved hugely beneficial for clubs across the globe – but now clubs can go one better in their efforts to streamline operations management and evaluate and advance member experience; by utilising the new mytell App.
CMAE Spotlights 59club Case Study: INFINITUM
Agustin Garcia is chief business officer at Infinitum (formerly known as Lumine), in Tarragona, on Spain’s Mediterranean coast. It offers exclusive seafront homes, three golf courses, and top-quality facilities and services We partnered with 59club 2 years ago and have been reaping the benefits ever since.
Welcoming new members the right way
You’re long past it now, but try to harken back to your days as a middle schooler or teenager, full of angst and hungry for friends and meaningful relationships. Maybe you were one of the cool kids who never had trouble making new friends, but for a lot of people – especially for those who moved into a new school district – building new relationships was full of difficulty and anxiety. The same might be said for new members joining a private club. And if your members are paying dues to be a part of a community instead of simply taking advantage of the facilities and amenities, it’s imperative to make them feel welcome and part of the family.
59club Spotlight on: Troon Golf’s The Els Club, in Dubai and why Tom Rourke General Manager hails 59club as an essential service provider
Tom Rourke is general manager of Troon Golf’s The Els Club, in Dubai. Here he explains how working with 59club has achieved an unprecedented level of membership at the facility and why he regards 59club as an essential service provider, both now and in the future.
59club’s Spotlight on Service Featuring Philippe Pilato of Le Golf National
Philippe Pilato directeur du Golf National. Philippe Pilato has worked at Ryder Cup venue Le Golf National for more than 26 years and now holds the position of general manager. He outlines how 59club helped elevate the facility to a top service provider and explains how its processes can help French golf in general.
59club’s Spotlight on Service Featuring Kristoff Both of Club de Golf Alcanada.￼
Kristoff Both, the director of Club de Golf Alcanada, on the holiday island of Mallorca, tells all about his time working with 59club, the success it has borne, and the many customer-service accolades celebrated during their seven-year engagement.
59club USA renews agreement with TPC
North American customer service satisfaction and benchmarking firm 59club USA announced today they have reached an agreement to extend their partnership with TPC Network which operates 30 high-end golf properties in North America many of which are featured on the PGA TOUR. The extension allows 59club USA to continue to use its proprietary, industry-leading software and objective data analysis tools to provide TPC Network with valuable, quantitative and unbiased customer service feedback. 59club USA will provide these services to 14 of TPC Network’s 30 golf properties.
Advance employee satisfaction & engagement with 59club’s NEW HR Survey Suite
59club, the industry leading Customer Service Analyst and Training Provider has launched three Human Resource Survey templates that address all areas of the employment roster, from measuring the New Employee Experience, general Employee Satisfaction, plus an Employee Exit Survey.
Golf Business News Interview with Paul Armitage, partner in 59club Europe West and North Africa
Golf Business News Interview with Paul Armitage, a partner in 59club Europe West and North Africa, covering France, Belgium, Holland, Switzerland, Germany, Austria, Morocco and Tunisia and recently appointed COO of Open Golf Club
59club Venue Spotlight on Monte Rei Golf Resort
“We have seen an increase of 50% in visitor numbers over the last four years”
Venue Spotlight: The Scandinavian Golf Club
– After almost three years of unprecedented growth, David Shepherd, Chief Executive – The Scandinavian, reflects upon the power of 59club survey data and handing decision-making power back to his members.
59club Spotlight on Langland Bay Golf Club
Do you want to be a better GM? 59club holds the key to your future success…
Golf club success stories – Dalmahoy Hotel & Country Club
Membership growth through service excellence…